Cancellation Policy
RESCHEDULING, CANCELLATION, NON-ATTENDANCE & LATE ARRIVALS
A booked appointment is time reserved for you during which treatment is available. If you want to reschedule or cancel your appointment, please notify me as soon as possible and be aware that at least 48 hours notice is preferable. You can do cancel or reschedule by clicking on the link in the confirmation email sent to you when you booked the appointment, or in the reminder email sent to you 48 hours before your appointment. This will take you to the online scheduler, where you can then choose a new day/time. It is not possible to cancel or reschedule online less than 24 hours before your appointment.
Alternatively, Sarah's mobile number is 07971 870978 and receives voicemail and texts 24 hours a day (though don't expect a speedy response out of office hours). A note will be made of the time of the text or message.
Cancellation Policy
Please be aware that the following cancellation policy applies, and 24 hours advance notice is required.
Should you:
- cancel or reschedule an appointment with less than 24 hours’ advance notice
- not attend an appointment
- arrive so late that it is not possible to treat you
you will be charged for the full cost of your appointment which is payable prior to your next appointment.
Free Strike Policy
Free Strike Policy - We do recognise that “life” sometimes happens and therefore we have a policy of allowing everybody one chance to do any of the above . This is a “free-strike” and it means that we will re-book you for another appointment without any further charge. However, once you have used your free strike, the full cost of the appointment is payable for any of the above. This is done as an act of goodwill and courtesy. I would kindly ask you to respect the time put aside for you. Late cancellations and non-attendance often mean that a client on my waiting list cannot take advantage of a “vacated” appointment.
Late Arrivals
If you arrive late for your appointment your session may be shortened so that the next patient’s appointment commences on schedule. If you are more than 15 minutes late for your appointment we will have to determine if there is enough time to treat you effectively during the remaining time of your appointment. Regardless of the length of treatment session given, you will be responsible for paying for the full session.
I will do my best to see you on time, however, occasionally a patient may need some unforeseen additional time and I thank you in advance for your flexibility and understanding should there be any delay. I will keep you informed and do my best to minimise your waiting time. If I am running late I will not compromise your treatment.
Reminders
Please understand that appointment reminders are a courtesy. In the event that we are unable to contact you, you are still responsible for attending your appointment at your allotted time.
By booking each appointment you have confirmed that you have read and agreed to accept these terms and conditions, that you understand the cancellation policy and your responsibility to plan appointments accordingly.